Terms & Conditions

Products

Every effort will be made to ensure that the products shown will be available. However, in the event of supply difficulties, we reserve the right to substitute a product of equivalent value and quality without notice.

If it is not possible to supply your chosen product at all, we will notify you at the earliest possible opportunity, and reimburse your payment in full in no later than 30 days from the intended delivery date.

Ordering and Payment

When you place an order we will require you to provide us with your personal details, including accurate postcode, delivery details of the recipient and all necessary payments details. We accept most major credit and debit cards, with the exception of American Express. By clicking the ‘Confirm Order’ button on the Order Form you are consenting to be bound by our Terms and Conditions as they appear on this Online Site.

Your information will be collected using a secure online payment system. Please see our Privacy Policy below for further information.
Your submitted order is subject to our acceptance. We will not consider ourselves bound by a contract with you unless we have issued you with a Confirmation of Order e-mail. This is different from the Order Receipt.

We are unable to accept Order Forms from customers under the age of 18 years old.

Delivery

Our local delivery service is available during our working hours Monday to Saturday.
We do not delivery on Sundays or Bank Holidays. If you place an order that falls on these days we will deliver your product on the next working day. Likewise, any orders placed on Sundays or Bank Holidays will be processed on the next working day.

For delivery charges please see zoned map below.

Delivery within Hucknall £3.00
Delivery up to 3 miles away £5.00
Delivery between 3-6 miles away £7.50

We do deliver to Funeral Directors that are on the boundary of the map shown. Please e-mail us an enquiry if you need delivery in Sutton in Ashfield, Ilkeston, Woolaton etc and we will confirm if we are able to help.

Map

We will e-mail you Confirmation of Order and confirm delivery date with you when your order is processed.
Please provide accurate details on your order form, as errors may lead to delays in delivery. Please also ensure you include the full address, including postcode, and a contact telephone number for the recipient, and your daytime contact telephone number, so we can notify you in the event of any delivery problems. We also reserve the right to contact the recipient using the details you provide on the order form.

If you have requested a specific delivery time, we will endeavour to achieve this, but cannot give a guarantee. Delivery to Funeral Directors will be made at least 2 hours prior to the time of the Funeral and cannot include plants. If you require a delivery to a place of work, we will obtain the signature of any person authorised to accept deliveries on behalf of the organisation and we will consider this to be proof of delivery.

Where the driver is unable to find someone to accept the delivery, they will either deliver to an immediate neighbour or leave a card at the address asking the recipient to contact us to make alternative arrangements. We only accept responsibility for delivery against the signature to the address you request, and not if the intended recipient has moved, or lives elsewhere, and the actual receiver refuses or fails to return the items.

We do not offer timed deliveries at Christmas, Valentine’s Day or Mothering Sunday, as we organise our deliveries in areas to enable our delivery drivers to work efficiently.
Orders may be amended or cancelled up to 48 hours before intended delivery date by contacting us on 01159634210.

Refunds

It is extremely important to us that you are happy with our products and service. If you are unhappy with any aspect of your purchase, please contact us immediately and we will arrange for recovery and despatch of a replacement. We attach a care card to all of our products to help you get the most from your purchase, and we expect that these instructions will have been followed. Please contact us by e-mail at xxxxxxx or by telephone on 01159634210.

V.A.T and Taxes

V.A.T. is included at the current rate, presently 20%, on all applicable products on this site.

Disclaimer

We will make all reasonable efforts to ensure this Online Site and Service is fully operational and error free, but cannot guarantee it will not be affected by circumstances beyond our control.

Customer Service

Because of the perishable nature of our products we would be grateful if you could report any issues to us immediately by e-mail or telephone call to 01159634210 to enable us to resolve any problems as quickly as possible.

If you are not satisfied with the service you then receive, please address any enquiries or complaints you may have to the address below:

Kerry’s Florist,
39, Watnall Road,
Hucknall,
Nottingham.
NG15 7LD

Privacy Policy

The type of information we will collect from you will include:
Your name
Address
Telephone Number
E-mail address
The recipients Name, Address, Contact Details

E-mail address and personal information

We will treat your personal information with the strictest of confidence. None of the information will ever be passed on to a third party, and we will not contact you with details of any promotions we are having without obtaining express permission from you first. Any printed copies of your orders will be shredded within 2-4 weeks of delivery and will be securely stored on site until disposed of.

Financial Information

We never see your credit or debit card details, as once you enter your delivery information you leave our site and are transferred to PAYPAL, our Online Card Processor.
If at any point in the future we amend any of our policies, you will be notified by e-mail or an announcement will be made on the website.
Please contact us at the above address if you have any questions or comments about our Terms and Conditions or Privacy Policy.